Want customers to love your product – and keep coming back? 💡

You've probably heard of the Kano Model—the go-to framework for classifying features into Must-haves, Performance boosters, and Delighters. And let’s be real, it’s the Delighters that set great products apart. But here’s the big question:

👉 Which Delighters should you build to create deep emotional connections with your users?

To answer this, I'll be joined by Nesrine Changuel, the creator of the Delight Grid 🎯. Her framework helps product teams strike the perfect balance between functional and emotional motivators. As a former Google & Spotify product manager, she knows exactly how to build features that don’t just work—they wow.