Have you ever grown angry thinking "But I've explained this 1,000 times!" when talking to a colleague or superior?

More often than not, the reason your messages don't land has nothing to do with the intelligence or attention of the person. It has something to do with their personality.

To understand how personality types shape how we prefer to receive information, I'll sit down with Naresh Shan, co-founder of DesignOps Aligned. Having worked for years with product & design teams, Naresh has found that developing internal personas using Thomas Erikson’s framework from ‘Surrounded by Idiots’ can effectively alleviate communication problems.